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Baggage Loss or Damage


If during your travel, your luggage including clothings, footwear, prescribed medicines, and other personal effects have been damaged or lost, you will receive a certain benefit to compensate the loss. 

For damaged items, there is a certain sub-limit. Kindly refer to the schedule of benefits in your travel insurance policy for the maximum limit per item. Most insurance companies however, will not cover damaged or lost items more than 5 years old.


It is always best to report damaged or lost items to authorities (airport, airline or police) and request for a written report. In filing a baggage loss/damage claim, always attach all related documents to support the claim.